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Right to Information Act
Appellate Authority of the Bank

2. Right To Information A person, who desires to obtain any information under this Act, shall make a request in writing or through electronic media in English or Hindi or in the official language of the area in which the application is being made accompanying such fee as may be prescribed by the Bank from time to time. Where such request cannot, for valid reasons, make the request in writing, our Public Information Officer shall render all reasonable assistance to the person making the request verbally to reduce the same in writing. An applicant making request for information shall not be required to give any reason for requesting the information or any other personal details except those that may be necessary for contacting him.

All the members of the public are entitled to raise queries about the following:


Particulars ofour Organization


Our Structure


Our Policies


Our Grievance Redressal Mechanism


Our Pay Structure


Our Products

One may also raise queries on the other ones which are not listed. Our Public Information Officer will answer the queries.

3. Our Organization Our Head Office is located at 11, Hemanta Bose Sarani, Kolkata 700 001.

List of Regional Offices

4. Powers/ Duties of our Officers and Employees Powers of our officers vary from scale to scale and application of power depends on the designation of the officer. The duties of our officers and employees are to provide hassle free service to customers. All our employees are accountable for their conduct. For discharging of duties of our employees we have our Service Regulations that are applicable uniformly.

5. Manual of Instructions For smooth functioning, we publish and circulate our Manual of Instructions to all our branches and offices apart from issuance of different circulars from time to time. We have Manual of Instructions describing different functions of the Bank like Deposit, Services, Remittance, Advances, Foreign Exchange, Cash, Inspection, Vigilance and on Documentation.

6. Our Records The Bank keeps all its records and documents as per Right to Information Act, 2005 based on instructions of RBI. These records are available on specific request from the account holder. The records are generally kept in the respective branch/ office.

7. Our Policy Our policy is aimed with a view to imparting greater transparency in dealing with individual customers and to create awareness among them of their rights with the expectation that they would get services which they are entitled to receive from Bank without asking. It may be noted that the bank formulates policies, rules and norms on the basis of feedback received from our customers through periodical survey, from the complaints it receives, and from various instructions received from RBI and IBA. Therefore participation of general members of the public is not required in formulating the same.
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